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At Cards Crest, your satisfaction and trust are extremely important to us. We specialize in highly condition-sensitive collectible items, including Pokémon cards, sports cards, and trading card collectibles, which require clear and strict return guidelines to ensure fairness, authenticity, and protection of card value.

Please read this policy carefully before making a purchase.

🔒 Important Note About Collectible Items

Trading cards are condition-based, rarity-based, and price-sensitive. Even minor handling can affect value. For this reason, we maintain strict return standards to ensure all items remain authentic, untampered, and accurately represented.

✅ Eligibility for Returns & Refunds

You may request a return or refund only under the following circumstances:

1. Wrong Item Received

  • You received an item different from what you ordered

  • Example: wrong card, wrong set, wrong variation, or incorrect product details

2. Item Damaged During Shipping

  • Damage must be visible upon arrival

  • Includes bends, creases, water damage, or crushed packaging

  • Buyer must submit proof (photos + videos)

3. Product Description Was Significantly Incorrect

  • Condition drastically different than described

  • Incorrect major details: set, rarity, holo pattern, numbering, etc.

If your situation meets any of the above conditions, you are eligible to request a review.

❌ Items NOT Eligible for Return

Due to the fragile and collectible nature of trading cards, we do not accept returns for:

  • Change of mind

  • Buyer’s remorse

  • Expecting a different grade or condition

  • Disliking the market value after purchase

  • Cards damaged by customer handling

  • Cards opened from sealed packaging

  • Cards removed from protective cases

  • Cards exposed to moisture or environmental damage after delivery

  • Any item sold as “AS-IS,” “Damaged,” “Moderate Play,” or “Heavily Played”

  • Lost or stolen packages with incorrect address provided by the customer

⏳ Return Request Window

You must notify us within 48 hours of receiving your order.

This window ensures:

  • Card condition remains unchanged

  • Quick verification and faster resolution

Claims filed after 48 hours may not be accepted.

📩 How to Request a Return

To begin a return request, email us at:
📧 cardscrest@gmail.com

Please include:

  1. Order Number

  2. Full Name Used During Purchase

  3. Clear Photos and/or Video showing the issue

  4. Detailed explanation of the problem

Our team will review your case within 1–3 business days.

📦 Return Approval & Shipping Process

If your return request is approved:

  1. You will receive return instructions and the approved return address

  2. You must ship the item back using:

    • Protective packaging

    • Toploader, card saver, or original casing

    • Padded mailer or box

  3. You must provide us with:

    • The return tracking number

    • Proof of secure shipment

Card must arrive back in the same condition it was sent.

If the returned item arrives altered or damaged due to improper packaging, the refund may be denied.

💰 Refund Processing

Once we receive and inspect the item:

  • Refund will be issued to your original payment method

  • Processing time is 5–10 business days, depending on your payment provider

  • You will receive an email confirmation once the refund is initiated

Note:
Refunds are not issued for shipping fees unless the mistake was on our end.

🚚 Damaged or Lost Parcels

Damaged Parcels

If your package arrives visibly damaged:

  • Take photos and videos before opening it

  • Email us immediately at cardscrest@gmail.com

  • We will assist with a claim and review your case

Lost Parcels

If your order is marked as "Delivered" but not received:

  • Contact the courier first for verification

  • Notify us so we can assist with a trace or carrier investigation

  • Resolutions may vary depending on courier outcome

  • We are not responsible for incorrect addresses provided by the customer

🔐 Authenticity Assurance

All cards sold at Cards Crest are 100% authentic, carefully inspected, and described accurately.
We do not sell fake or proxy cards.

❓ Have Questions?

Our support team is here to help!

📩 cardscrest@gmail.com
We typically respond within 24–48 hours.